From its Americas Innovation Center in Rosemont, Illinois, DHL exhibits the technologies and innovations in logistics that the company is already implementing across the region, and its team drives the development of future logistics and supply chain solutions while serving as a regional platform for collaborative innovation with customers. During the pandemic, robotics allowed for greater social distancing without affecting the service center’s productivity. “The successful collaboration with DHL has again proved that AI and robotics are ‘must have’ technologies for the enhancement strategy of logistics companies,” said Spencer Deng, Dorabot CEO.ĬOVID-19 has also driven changes in the logistics industry, which includes the acceleration of innovation, automation and digitalization in the workplace. This process helps couriers focus on other activities that allow for greater efficiency, such as loading packages onto their vehicles for last-mile deliveries. While traveling the conveyor belt, 3D and barcode cameras scan the package, informing the robot about the package’s location and which bin is the targeted destination.
The Dorabot hand is shaped like the DHL bin, where it meets up at the end of a conveyor belt to receive each package. For this deployment, the DHL team utilized a unique, custom-made design for the robot. The powerful AI enables the robotic arm to quickly sort packages into separate delivery bins that sit on racks surrounding the robot, each representing an individual courier route. The application has demonstrated success and paves the way for additional implementations as a way forward in our current environment.” “Overall, this robotic implementation has enhanced our ability to maintain a consistent shipment processing rate while managing volume surges. “By using robotics at our Miami facility to automate, and in some cases eliminate, time-consuming tasks, it frees up our operations staff for more value-adding tasks,” said Richard Saavedra, VP and General Manager at DHL Express (Southeast). Two robots are now deployed alongside each sorting belt, each capable of sorting over 1,000 small parcels per hour. After the Dorabot was implemented as part of a pilot project, the Miami facility was able to sort 35% more packages per hour. In June 2020, DHL deployed its first AI-powered robotics arm for sortation at one of its service centers based in Miami, FL., where courier pickup and delivery stops increased about 30% as the result of pandemic-related e-commerce growth. This is one of many digitalization investments that DHL is making as it implements productivity-enhancing technologies to handle increasing shipment volumes while maintaining the highest service standards for its customers.įor one of its first implementations, DHL Express partnered with Dorabot, an AI-powered robotic solution provider for logistics, express delivery, smart manufacturing, retailing and other industries. DHL Express, the world’s leading provider of international express shipping services, is implementing sortation robots to increase productivity and service quality at the company’s service centers.
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